Refund Policy

1. Digital Product Nature

The Mock Brains AI Tool Stack is a digital product (downloadable ZIP file) delivered instantly upon purchase. Once downloaded, the product cannot be "returned" in the traditional sense.

2. Recommended Refund Policy

[CHAD: The legal memo recommends a 14-day refund window with specific conditions. Choose your approach:]

[CHAD: Alternative approaches to consider:]

• No refunds after download: Due to the instant-delivery digital nature, all sales are final once downloaded.
• Pre-download window only: Refunds available within X days only if you haven't downloaded the product.
• Discretionary: Refunds considered on a case-by-case basis for documented technical issues.

[CHAD: Avoid "all sales final" as it invites chargebacks and may not override consumer protection laws in EU/UK.]

3. EU and UK Consumer Rights

[CHAD: This section is important for international sales.]

EU Consumers: Under EU Directive 2011/83/EU (as amended), consumers have a 14-day withdrawal right for distance sales. For digital content not on a tangible medium, this right can be waived only if the consumer:

• Expressly consents to immediate performance, AND
• Acknowledges losing the withdrawal right, AND
• Receives confirmation on a durable medium

UK Consumers: Similar protections under the Consumer Contracts Regulations 2013.

[CHAD: If using a merchant of record (Paddle, Polar, Stripe Managed Payments), they typically handle these checkout consent flows. Verify with your chosen provider.]

4. What Refunds Do Not Cover

Refunds are not available for:

• Third-party application issues: Problems with n8n, Ghost, Uptime Kuma, or other applications (these are separate projects not sold by Mock Brains)
• Oracle Cloud changes: Changes to Oracle's Always Free terms, availability, allocations, or resource limits
• Setup difficulty: General difficulty completing the setup process (documentation is provided)
• Changed mind: Deciding self-hosting isn't right for you after purchase
• Third-party services: Issues with your domain registrar, DNS provider, email relay, or LLM API provider
• Oracle Cloud account: Inability to create an Oracle Cloud account or account suspension by Oracle
• Oracle Cloud charges: Any charges from Oracle, including charges for exceeding Always Free limits

5. How to Request a Refund

[CHAD: Define your refund request process:]

• Email: Send refund requests to hello@mockbrains.com
• Include: Your order number, purchase email, and reason for requesting a refund
• For deployment issues: Include relevant error messages or logs
• For capacity issues: Include the Oracle Cloud region you attempted

[CHAD: Set response time expectations, e.g., "We aim to respond within 3 business days."]

6. Refund Processing

[CHAD: Define how refunds are processed. This depends on your payment processor:]

• Method: Refunds are returned to the original payment method
• Timeline: [DECIDE: e.g., "within 5-10 business days after approval"]
• Fees: [NOTE: Stripe does not return processing fees on refunds— budget approximately $2-3 per refund at the $79 price point]

[CHAD: If using a merchant of record, their refund terms may override yours. Verify with your chosen provider.]

7. Chargebacks

[CHAD: Consider including a note about chargebacks:]

We encourage you to contact us for refund requests rather than initiating a chargeback with your bank or card issuer. Chargebacks incur fees regardless of outcome and take longer to resolve. We commit to responding to refund requests within [X] business days.

8. Questions

If you have questions about this refund policy before purchasing, contact hello@mockbrains.com.

We believe in honest communication. If you're unsure whether the Mock Brains AI Tool Stack is right for you, please review the requirements and disclosures sections before purchasing.